Frequently Asked Questions
Everything you need to know about your Yale Home experience.
What is the standard shipping timeframe for furniture orders?
Most in-stock items are processed within 2-3 business days. Delivery typically takes 5-10 business days depending on your location and the size of the item.
Do you offer white-glove delivery and assembly services?
Yes, we offer premium white-glove delivery for large furniture pieces, which includes room-of-choice placement, full assembly, and removal of all packaging materials.
What is your return policy for home decor and furniture?
We offer a 30-day return window for most items in their original condition. Please note that custom-made or personalized furniture pieces are final sale.
Are your wood products sustainably sourced?
At Yale Home, we prioritize sustainability. Over 80% of our wooden furniture is crafted from FSC-certified timber or reclaimed wood sources.
How can I track the status of my shipment?
Once your order ships, you will receive an email with a tracking link. You can also monitor your delivery status through the 'Order History' section of your account.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer flexible financing options through Affirm for larger home investments.