Returns & Exchanges

We want you to feel secure in your home security choice, which is why we offer a 30-day return policy for all products purchased directly from our store. If you are not completely satisfied with your Yale smart lock or accessory, you can return it for a full refund within the eligibility period.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to start the process.

• 2.
  Package Your Item

  Place the product in its original packaging, including all manuals, hardware, and components to ensure a full refund.

• 3.
  Ship It Back

  Print the provided prepaid shipping label and drop off your package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned item, we will process your refund to the original payment method within 7-10 business days.